Our Mission
At Shine and Glow Cleaners, we’re committed to providing the highest quality of commercial cleaning available by exceeding the expectations of our clients. It is our aim to create and maintain prosperous and enjoyable environments where performance can thrive.
We place value on the human aspect of our brand and we base our success on our ability to see our clients, not as numbers, prospects or jobs; but as people.
Best Practice: We’re happy to be receive any feedback on our performance so we can maintain the highest level of accreditation certification. Our goal is to lead by example and maintain the best practices and highest standards in the market.
Support: We believe real time reporting is a fundamental requirement when it comes to servicing our client’s needs. Because of this, it’s important to ensure we are aware of real time site activity.
All site audits and communications are run through our system and uploaded into the database to allow both cleaning operatives, clients and Shine and Glow Cleaners support staff to review and monitor the quality and safety experienced on site in real time.
Operational Excellence: We understand the challenges to maintain consistent quality in dynamic environments. This is why we have developed an operations excellence model to ensure, be it a cleaning service person or a customer service manager, our people understand their roles and responsibilities across a multi-layered service structure to mitigate risk, ensure quality and provide peace of mind at all times.
Empowerment: At Shine and Glow Cleaners, we consider it our responsibility to provide support and valuable contributions to the quality of peoples’ lives beyond the scope of our operations. The role that a clean, safe and hygienic environment plays in making people happy cannot be underestimated.
Protect: Shine and Glow Cleaner’s policy promotes a zero harm and injury free work environment. This policy is applied at contract level through trained cleaning operatives. Our belief is that your employees, patients, clients, students and other visitors all deserve a clean and safe environment to operate within.
Our Vision
We believe everyone has the right to live and work in a clean, safe, enjoyable environment. We believe it’s important to look after people.
Our Values
Respect: Shine and Glow Cleaners is an inclusive organisation where people of all creeds are welcomed and respected on their merits.
Responsibility: We strive to act with integrity towards our staff, our customers, the community and the environment.
Caring: a duty of care for our staff, customers and the environment.
Excellence: At Shine and Glow Cleaners, we seek to provide the best quality experience with regards to our cleaning and our customer service.
Integrity: We hold ourselves to the highest standards of accountability. At Shine and Glow Cleaners, we strive to act with honesty, openness and to be the embodiment of the words we speak.
Innovation: We use an externally audited Integrated Management System (IMS) across the organization to effectively manage staff, collaborate on tasks and communicate with our customers, resulting in a highly efficient service.
Our management team enter their data directly into the electronic audit form which is automatically uploaded into our online system which are then accessible by client appointed representatives as required.
Our clients have real time access to our audit reports via our KPI dashboard, enabling transparent reporting of our service performance at all sites. This enables us to respond quickly to any issues and improve our service delivery.